Our cancellation policy is as follows:
1. Subscription Cancellation: If you’ve a recurring subscription, you can cancel it (and therefore any subsequent orders) at any time. However, once an order has been placed in our system and payment has been completed, we are unable to process a cancellation for that specific order, even if you cancel your subscription. You will receive reminder emails that your subscription is due to renew, and you can access your account at any time to check the date of your next order. We recommend that you check your spam inbox and mark our email address as a safe sender to ensure you receive these reminders!
2. One-Time Purchase Cancellation: If you place a one-time purchase order, you’ve a limited time to amend or cancel your order. Please get in contact with us within one hour of placing your order if you need to make changes. Use our help form here and include your order number for faster processing.
If you’re a new customer (i.e. you’ve never purchased a Balgo product through our website before), you’re covered under our 30-day money-back guarantee. If you’re not happy with your first order, contact us, and if we cannot resolve your issue, we’ll refund your original order price. We only ask that you try the product first and be open to solutions we may offer!
To claim under our 30-day money-back guarantee, please contact our customer service team within 30 days of receiving your product and include details of why you wish to submit a claim. You can contact us here.